Privacy policy

Privacy Policy

Your privacy is important to Cerebra Health Inc. (“Cerebra”, “we”, “us”, and “our”). We have adopted this Privacy Policy to ensure that personal information in our control is protected by appropriate means. We regularly assess ourselves to ensure that customer privacy is respected. We conduct business in a manner that fulfills our commitment to privacy.

Our most important asset is your trust. Keeping your information secure is a top priority for Cerebra.

Types of Information We Collect

In general, you can visit our Website without telling us who you are or revealing any personal information about yourself. We only collect your personal information if you voluntarily submit the information to us when registering for the use of Services. Typical information we may collect includes:

  • Legal name
  • Gender
  • Date of Birth
  • Contact details (home address, phone numbers, email address)
  • Payment information
  • Height and weight

Cookies/Tracking Technology

We automatically collect certain non-personal information regarding website users that does not identify you. Examples include the Internet Protocol (IP) address of your computer, the IP address of your internet service provider, the date and time you access our website, the internet address of the website from which you linked directly to our website, the operating system you are using, the sections of our website you visit, the website pages read and images viewed, and the content you download from our website. Our website uses “cookies”, a technology that installs a small amount of information on a user’s computer to permit the website to recognize future visits using that computer. Cookies enhance the convenience and use of our website. We may allow other companies to use cookies, or use electronic images (e.g., Clear GIFs) that allow a website to count users who have visited that page, to access certain cookies, track the activities of visitors, help us manage content, and compile statistics about usage among other things. We and our third party service providers also use Clear GIFs in HTML e-mails to our customers to help us track e-mail response rates, identify when our e-mails are viewed, and track whether our e-mails are forwarded. We also may use cookies or log file information to: (a) store information so that you will not have to re-enter it during your visit or the next time you visit the Website; (b) provide custom, personalized content and information; (c) monitor the effectiveness of our marketing campaigns; (d) monitor aggregate metrics such as total number of visitors, pages viewed, etc.; and (e) track your entries, submissions, and status in any promotions. You may choose to decline cookies if your browser permits, but doing so may affect your use of our Services and your ability to access certain features or engage in transactions through our website.

Third-Party Services

We use third-party services and network advertisers to understand how our users interact with our Services, improve the user experience, and provide our customers with more meaningful content.

We may use analytics to evaluate and improve our Services. These entities may use Cookies and other tracking technologies. We do not share your Personal Information with these third parties.

A Word About Sharing Customer Information

To protect the privacy of our customers, we will not sell or provide personally identifiable information to a third party for the purposes of marketing to you, research, collaborative projects to improve the understanding and treatment of sleep and related disorders without your consent. We will never contact you with marketing material without providing you the option to unsubscribe.

We may be required by law to disclose or provide access to your Personal Information (including, but not limited to, laws, regulations, court orders, warrants, and subpoenas).

Safeguarding Information

We protect Personal Information against loss or theft, unauthorized access, disclosure, copying, use, or modification with security safeguards appropriate to the sensitivity of the information. Our safeguards vary depending on the information’s sensitivity, amount, distribution and format of the information and the method of storage. We use a variety of security technologies and procedures to help safeguard your personal information. All security measures are appropriate to the sensitivity level of your information. Our safeguards include (a) physical measures, such as restricted physical access to our information system; (b) organizational measures, including limiting access on a “need-to-know” basis; and (c) technological measures, including the use of passwords and encryption.

We will permit only authorized employees and contractors, who are trained in the proper handling of customer information, to have access to your personal information. Employees and contractors who violate our Privacy Policy will be subject to our disciplinary process.

We are responsible for all personal information in our control. Whenever we hire other organizations to provide support services, we will require them to conform to our privacy standards and to allow us to audit them for compliance. Although we cannot take responsibility for any theft, misuse, unauthorized disclosure, loss, alteration or destruction of data by a third party, we take reasonable precautions to prevent such unfortunate occurrences.

We use service providers, including data hosting providers, to facilitate providing the Services. We use contractual means to make sure that our service providers only deal with Personal Information on our behalf to provide the Services and not for any other purposes. We also undertake diligence to satisfy ourselves that our service providers will implement adequate safeguards to protect Personal Information.

Children’s Information

We do not knowingly collect personal information from children. The content of our Services is not intended for, or directed to, children. If you are under the age of majority in the jurisdiction from which you access the Website or the jurisdiction in which you are ordinarily resident, please do not use or access our Services at any time or in any manner.

Withholding Consent

Subject to legal and contractual requirements, you can refuse to consent to our collection, use or disclosure of your personal information, or you may withdraw your consent to our further collection, use or disclosure of information at any time in the future by giving us reasonable notice. If you refuse or withdraw your consent, we may not be able to provide you or continue to provide you with some products, services or information which may be of value to you.

For the purpose of using our Services, some information is required in order for our Services to function. If the information is not provided, we will not be able to provide you with our all or some of our Services.

Retention Policies

We retain personal information only as long as it is required for the reasons it was collected. The length of time personal information is retained varies depending on the purpose for which the information was collected. This period may extend beyond the end of your relationship with us but only for so long as it is legally necessary for us to have sufficient information to respond to any issue that may arise at a later date. When your information is no longer needed for the purposes it has been collected we will destroy, delete, erase or convert your information to an anonymous form.

Keeping Information Accurate

We will attempt to keep customer files complete, up to date, and accurate. We will tell our customers how and where to conveniently access their account information (except when prohibited by law) and how to notify us about errors which we will correct as necessary.

How To Contact Us

Write to our Privacy Officer at the address below, if you have any questions concerning the information we have in your file or about our information practices. To obtain certain information that we have on file for you, you must specify the information you are interested in. If you believe any of our information is incorrect, we’ll investigate it and correct it as required.

All requests and notification applicable to Cerebra must be made to our Privacy Officer, including opt-out requests, access to information requests, and reporting incorrect information:

Privacy Officer

privacy@cerebrahealth.com

Amending this Policy

We may amend this Privacy Policy at any time and such change will become effective upon us making our updated Privacy Policy available on our website. We may, at our discretion, also contact customers and healthcare professionals directly to advise them of any changes to this Privacy Statement.

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